These are our terms and conditions for using our website smellysmiths.co.uk and purchasing products through the website.

If you have any queries about these terms, please contact us using the contact form.

The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Smelly Smiths may at any time make changes to or remove part of this website without any liability to customers for such changes. Smelly Smiths reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.

Delivery & Returns Policy

This policy outlines how Smelly Smiths delivers your order and what to do if you need to return an item. We aim to be as clear as possible so you know exactly what to expect when you shop with us!

Delivery

We create all our products by hand, so please be patient as we lovingly craft your order.

• Dispatch Times: As all our products are handmade to order, please allow up to 30 days for dispatch from the date of your purchase. During busy periods, such as holidays, this may take a little longer.
• Delivery Timeframes: Once your order has been dispatched, delivery times are subject to the courier. Please note that all delivery dates provided are estimates.
• Delivery Charges: All delivery charges are clearly displayed at checkout before you complete your purchase. There are no hidden fees.
• Responsibility for your Order: Smelly Smiths is responsible for your order until it is delivered to you or left with a person you have nominated to receive it. If your order is lost or damaged in transit, we will work with the courier to resolve the issue and ensure you receive your items or a full refund.

Returns & Refunds

We want you to be completely happy with your Smelly Smiths order. However, if you are not, here is our policy for returns and refunds.

Right to Cancel

You have the right to cancel your order and receive a full refund, including the basic cost of delivery, if you change your mind.

• How to Cancel: You must notify us of your decision to cancel your order within 14 days of receiving your items.
• Returning the Items: Once you have notified us, you have a further 14 days to return the items to us. The cost of returning the items is your responsibility unless they are faulty.
• Refund: We will issue your refund within 14 days of receiving the returned goods.

Exceptions to the Right to Cancel

The right to cancel does not apply to items that have been unsealed after delivery and cannot be returned for hygiene or health protection reasons. This includes our bath bombs, soaps, and scrubs if the protective packaging or seal has been broken or removed.

Faulty or Damaged Items

If your item is faulty, damaged, or not as described, you have a legal right to a refund, repair, or replacement.

• How to Report a Problem: Please contact us at hello@smellysmiths.co.uk with your order number and a description of the issue. If possible, please include a photo of the item.
• Our Responsibility: We will assess the issue and, if the item is found to be faulty, we will cover the cost of the return and offer you a full refund, a repair, or a replacement.

Liability

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.

Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

Product Safety

Place Bath Bombs gently in warm water. Do not handle bath bombs when wet as it may cause temporary staining. For bath products please rinse bath after use.

For external use only, not suitable for children under 3 years old. 

Storage Instructions: Store in a cool, dark & dry place

Cosmetic Safety

All of our cosmetics hold a valid Cosmetic Safety Report to ensure all of our products that touch the skin are safe for use.

Severance

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.